Trading Standards Institute Advice

Trading Standards Institute Advice

It is widely accepted that what is illegal in the real world should also be illegal online. Many of our existing laws include age-restrictions. The most common examples where we require proof of age are the purchase of alcohol, fireworks, cigarettes, knives, scratch-cards and pornography. Increasingly, goods and services are accessed online, so an equivalent way to check the age of a consumer using the internet was needed. Age verification technology provides this fundamental building block for applying the rule of law online. It seeks to do so in a proportionate way, just as is the case in the real world: So for higher risk uses, a higher level of age assurance is required to confirm that a consumer is the age they claim to be.

CMA investigates online dating sector

We use cookies to improve your experience of our website. You can find out more or opt-out from some cookies. If you think a business has broken the law or acted unfairly, you can report them to Trading Standards. Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders and scams.

People in Norfolk have been targeted by scammers using fake profiles on dating apps.

Don’t use this website they are scamming people. I didn’t realize they charged you. I deleted the account within 5 minutes of setting it up , rang them to explain the mistake and they took a compensation fee of 65 and refuse to give it back. Spoken to numerous advisors and they won’t let me talk to someone regarding this issue , I am taking the matter further as they are basically robbing me , please AVOID.

Avoid this company! I signed up for 6 months with eharmony, I have been using it for about a month.

Don’t let a scammer be your Valentine – Lincolnshire Trading Standards issues romance fraud warning

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Information about Covid Please read our information on how we are supporting residents and businesses, as well as information on affected services. The Trading Standards Service exists to promote and protect the well being of a modern, vibrant economy and to safeguard the health, safety and environment of its citizens. We are a law enforcement agency responsible for around forty Acts of parliament, and over one thousand associated regulations which have an impact on practically all aspects of life, from the safety of children’s toys to the honesty of property descriptions when buying a home.

We investigate “clocked” cars and the welfare of farm animals. Whether you are buying a loaf of bread, a pint of beer or arranging credit, the department is responsible for ensuring that sales are carried out within the law. We are committed to helping responsible businesses by providing a wide range of information and guidance to help you understand the law and how it applies to you.

Global Personals

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UK consumers hoping to find love around the time of Valentine’s Day are being urged to follow a set of ‘wise dating website’ tips when they sign up for love online. Andy Allen, UK European Consumer Centre UK ECC Director said: “Registering on an online dating website can become costly for some consumers, especially if they are not aware of the cancellation terms of their contract or alternatively have not be able to cancel. This is one of the main reasons that people who complain about dating websites become angry and contact the UK ECC for help.

Every year, consumers face problems with online dating services and call the ECC-Net for assistance. Complaints span a variety of issues, but are often made by consumers who have entered into contracts, sometimes on a trial basis, but have been unable to cancel and in some cases are being pursued for payment by a debt collector. As a general rule, users of online dating services have a right to withdraw from the service within 14 days. Within this time, the provider must refund the membership fees.

There are, however, two main drawbacks: firstly, if the consumer used the service by checking the profiles of other users or contacting them, the provider usually argues that the consumer has started using the service and so the dating site is entitled to seek compensation. The second main drawback – termination of membership – can also give rise to problems for consumers. Terms and conditions of a contract are important here; essentially consumers should be informed about any automatic renewal and how they can cancel membership.

Andy said: “However, usual ways of working can catch some consumers out. In Germany, for example, contracts often automatically renew if they are not canceled within the cancellation period.

Trading Standards

Having trouble viewing this email? View it as a Web page. In this issue:. Trading Standards have been alerted to issues of uninvited doorstep callers in the Walsgrave area of the city.

The Trading Standards Service exists to promote and protect the well being of a modern, vibrant economy and to safeguard the health, safety.

You should talk to your service provider. All ODA members should have effective and appropriate arrangements in place to deal with complaints and enquiries. Like any other business dating firms should be dealing direct with users who want help or who have a complaint. Your dating service will offer ways of contacting them online and, perhaps, by phone. We would expect these to be dealt with effectively and in a timely manner. The ODA is a trade association.

Common scams

Deaf people on dating websites are being targeted by criminals, how severe cuts to Trading Standards affect consumers, and rail fares increase again. With Winifred Robinson. Deaf people searching for love on the internet are being targeted by criminals. It’s prompted police to issue new warnings to people using online dating websites.

In dating scams, the person you have met online says they live overseas and need money to help them come to the UK. You send the money but the person.

The council has shared the story of Tracey her name has been changed to protect her identity , a Lincolnshire woman who fell for the charms of a scammer she met online. The scammer coaxed Tracey away from Facebook and onto a private messaging app, where their conversations could get more personal, and would be encrypted and untraceable. Tracey is reluctant to disclose how much money she sent to the fraudster before finding him out.

As such, we may never know the full extent of the problem. If you think you have been the victim of fraud, or you know this is happening to someone, contact the Police on or report to Action Fraud on If somebody has been affected by fraud and scams – even if they have chosen not to report the crime to the police — Victim Lincs can provide emotional support and practical advice.

You can contact the service or victim lincs. News you can trust since By The Newsroom. Phone scam warning in Billingborough. For more information on keeping safe from fraud, visit www.

National Trading Standards eCrime Team

Make a complaint. This link goes to the Citizens Advice Bureau. You can also phone them on or text them on They also provide letter templates to help you if you need to write to a trader. See Citizens Advice letter templates. For general advice for consumers see Citizens Advice, consumer.

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Scams can be defined as schemes that aim to con you out of your money, mainly by post, phone or email. Scammers are defined as a person or people who carry out a scam. The aim of a scammer is to convince you to part with your money. Scammers are clever, and all kinds of people from all walks of life get duped. If you let your guard down you too could become a victim.

If you see any of the warning signs in a letter, phone call, text message or email, it could well be a scam. If you believe you, a family member or friend are the victim of a scam then please contact Advice Line on 04 05 For up to date scam information from the Metropolitan Police please click here to visit the website. Use our Scam Checklist to help protect yourself from scams. Just click on the link.

Trading standards

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One victim reports dating fraud every three hours, according to the latest national figures from City of London Police. Read how to protect yourself against dating fraud – Story from Get Safe Online. On average, fraudsters ask their victims to transfer money within one month of first contact. New multi-agency partnership created to work with the Online Dating Association to reduce the number of people who fall victim to dating fraud. On average it takes only nine more days before a report is made to Action Fraud about the fraudulent activity 4.

Victim Support and Age UK, along with the City of London Police, London Metropolitan Police FALCON 8 and Get Safe Online will, in a first for the UK, all work in partnership with the Online Dating Association to better understand how fraudsters operate and how they can most effectively share safety messages to users of online dating sites and apps with the aim of reducing the number of people falling victim to fraud.

The Dating Fraud Partnership will bring together leaders from multiple sectors: technology; law enforcement and the charity sector, bringing expertise to the issue, and working together collaboratively for the first time. They will also widely publicise five datesafe tips across their websites and social media platforms for users of dating sites and apps. Talk to your friends and family about your dating choices. Be wary of anyone who tells you not to tell others about them.

We want to encourage anyone who may have been affected by this to seek help. These crimes destroy lives and the emotional damage often far outweighs the financial loss. Never give money to people you meet online, no matter what emotional sob story the person uses. Fraudsters will normally try to move you away from the service as soon as they can, so we encourage users to continue communicating via the dating service which helps dating providers to detect fraudulent behaviour.

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